Using the service required a lengthy and cumbersome process involving multiple devices. To obtain a report, the teacher had to:
- pick up their phone
- open the voice recorder
- start recording
- teach the lesson
- stop recording
- find a way to transfer the file to a computer
- open the web service
- log in
- upload the audio file
- submit the recording for analysis
After the recording was processed, the report was only available in the web version.
This process required extra effort and time, so at every stage, users could lose motivation to continue using the product.
The service’s core value—lesson analytics and recommendations for teacher development—was hidden behind a complex technical workflow